Refund and Returns Policy
Last Updated: [20 January 2026]
At CreatorVaultt, we provide digital products including ebooks, templates, digital tools, creator resources, and learning materials.
Because these products are delivered instantly through digital download, our refund policy differs from physical product stores.
Digital Product Policy
All products available on CreatorVaultt are digital goods.
Once a product has been successfully purchased and delivered through:
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download access
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email delivery
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account dashboard access
it cannot be returned or exchanged.
Refund Eligibility
Refunds may be considered only under the following circumstances:
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Duplicate purchase of the same product
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Multiple charges due to payment error
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The digital file is corrupted or damaged
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Download link is not working and the issue cannot be resolved
Refund requests must be submitted within 7 days of purchase.
Non-Refundable Situations
Refunds will not be issued for:
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Change of mind after purchase
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Failure to read product description
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Lack of technical knowledge to use the product
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Downloaded or accessed digital products
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Incompatibility with software or device not listed in requirements
Refund Process
To request a refund, please email us with the following information:
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Order ID
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Email used for purchase
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Description of the issue
Send refund requests to:
Once a refund is approved, the amount will be credited to the original payment method within 7-10 working days.